To ensure a safe, comfortable, and sophisticated environment for all our visitors, Eltrego Queenstown maintains a clear set of house rules. Our venue is designed for adult guests who appreciate a refined social atmosphere.
Access to all areas of Eltrego Queenstown, including accommodation, fine dining, and our social lounges, is strictly limited to individuals aged 18 and over. This policy is non-negotiable and is enforced to maintain the mature, professional atmosphere of our venue.
We require valid government-issued photo identification for entry and check-in. Please ensure all members of your party are prepared with appropriate ID upon arrival to avoid any inconvenience.
We maintain a smart-casual dress code throughout our public spaces. We ask that guests refrain from wearing swimwear, overly revealing attire, or clothing with offensive graphics. During the evening, many guests choose to dress more formally, contributing to the upscale ambiance.
Management reserves the right to refuse entry to those not meeting minimum standards.
The gaming lounge is a space for social interaction and entertainment. We ask that all guests treat our staff and other visitors with respect and courtesy. Excessive noise, aggressive behavior, or interference with the games will not be tolerated.
Please follow the instructions of our floor security and staff at all times.
To ensure all guests enjoy a restful stay, we observe quiet hours in the residential wings from 10:00 PM to 8:00 AM. We ask that you keep noise levels to a minimum when moving through corridors and within your suite during these times.
Our security team monitors hallways to ensure an undisturbed environment.
We serve a wide range of beverages in our lounge and restaurant. Guests are expected to consume responsibly. Staff are trained in the responsible service of alcohol and will cease service to anyone appearing intoxicated.
Safe enjoyment is our priority for all visitors and community members.
We value guest privacy, especially in the gaming and dining halls. While photography of your own group is permitted, please avoid including other guests or staff in your shots without their explicit permission.
Commercial filming requires prior written consent from management.
Eltrego is a primarily non-smoking facility. Smoking and vaping are strictly prohibited in all guest rooms, the restaurant, and the gaming hall. We provide designated outdoor smoking areas for our guests.
Violations result in cleaning fees and potential removal from premises.
Your safety is our priority. We ask that you follow all security protocols while on-site, including using your key card to access residential areas. If you notice any suspicious activity, please contact our security team immediately.
Our management team is available around the clock to ensure your visit is seamless. For specific inquiries regarding event private hire or group bookings, please reach out via our official channels.