Privacy
Policy

We collect personal information that you provide directly to us when you make a booking inquiry, register for our Eltrego membership program, or contact our concierge via the website. This data is essential for maintaining the high standards of hospitality our guests expect.

• Identity details: Full name, date of birth (18+ verification).
• Contact information: Email address, phone number.
• Service preferences: Room requirements, event details.

Your data allows us to personalize your experience at Eltrego Queenstown. We use the collected information primarily to process your reservations, respond to inquiries about our gaming lounge or dining venues, and improve the quality of our on-site services.

If you have opted into our communications, we may send updates regarding exclusive venue events, seasonal schedules, or hospitality offers. You maintain the right to opt-out of these communications at any time.

We implement robust technical and organizational measures designed to protect your data against unauthorized access, loss, or disclosure. Our servers and data management systems adhere to modern security protocols suitable for high-end hospitality operations.

Information is retained only for as long as necessary to fulfill the purposes of your reservation or to comply with New Zealand legal obligations, including tax and gaming regulations.

Eltrego does not sell, rent, or trade your personal information. We may share data with trusted service providers who assist in operating our site (e.g., booking engines) or conducting our business, provided these parties are contractually bound to maintain confidentiality.

We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with legal mandates or protect our rights and safety.

Under the New Zealand Privacy Act, you have the right to access the personal information we hold about you and request corrections if any details are inaccurate.

Our digital platform uses cookies to enhance your navigation and collect anonymized data regarding site traffic. This helps us optimize our user experience. You may adjust your browser settings to refuse cookies, though some features of eltrego.com may be limited as a result.

For more information on how we manage digital identifiers, please consult our Cookie Policy.