Terms of Service

All users of the Eltrego website and visitors to the physical venue must be at least 18 years of age. By using this site, you represent that you meet this age requirement. Our commitment to a mature entertainment environment is foundational to our operations at 27 Alpine Quay.

We reserve the absolute right to request proof of age at any time through valid government-issued identification. Access to the venue and specific digital services will be restricted or terminated for anyone unable to provide such verification.

The content of eltrego.com is for your general information and use only. It is subject to change without prior notice. You agree to use the site only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the site.

Unauthorized use of this website—including but not limited to data mining, security bypassing, or defamatory transmissions—may give rise to a claim for damages or be prosecuted as a criminal offense under New Zealand law.

All booking inquiries made through our digital interface are subject to availability and formal confirmation by Eltrego Queenstown. Submission of a booking form does not constitute a guaranteed reservation until explicit confirmation is provided by our guest services team.

Specific terms, including deposit requirements and tiered cancellation windows, are provided during the booking process. You are solely responsible for ensuring the accuracy of all information provided in your inquiry.